Whether you're grabbing lunch, stocking your café, or exploring a franchise — here's what people usually ask.
Please let our team know of any allergies when ordering. While we take care with preparation, our kitchens handle a variety of ingredients including gluten, egg, dairy, soy and shellfish, so we can't guarantee a completely allergen-free environment.
Yes, just let our team know when ordering in-store and we're happy to adjust fillings, spice level or sauces where possible.
Select items are available for delivery through major platforms. Please check our profile on UberEats / Menulog for current availability at your nearest store..
Hours vary slightly by centre trading hours at each location. Please see the Contact page for up-to-date hours at Melrose Central and Mt Druitt
We accept card, EFTPOS and mobile payments (Apple Pay / Google Pay) in-store. Cash acceptance may vary by location.
Our food is not currently Halal certified. If Halal certification is important to you, we'd recommend checking ingredient details with our in-store team before ordering.
Our team is happy to help in Vietnamese in-store. Bạn có thể trao đổi bằng tiếng Việt trực tiếp tại cửa hàng.
Yes — get in touch via our Contact page with your event date, headcount and preferred pickup or delivery time.
Yes, our menu includes vegetarian bánh mì, rice and noodle options — look for the "Vegetarian" tag on the Products page.
Yes — our rolls are baked fresh daily and every order is filled to order, not pre-made and left waiting.
We currently have two Sydney locations: Crunch Roll Melrose Central (G Level – Hometown Level, Melrose Central, 33 Hope St, Melrose Park NSW 2114) and Crunch Roll Mt Druitt (Westfield Mt Druitt, Ground Level — next to Coles, Carlisle Ave, Mount Druitt NSW 2770).
Yes, please mention this when applying and our team can arrange a sample of key products so you can taste before you order at volume.
As a general guide, orders should be placed at least 2 business days ahead of your preferred delivery day. We will confirm exact cut-off times when your account is approved.
Wholesale prices shown in the portal are ex. GST. GST is added at checkout/invoicing, consistent with standard business pricing.
Our current delivery routes cover the Greater Sydney area. If you're located further out, get in touch and we'll see what's possible
Yes — you can choose either of our two store locations for collection when placing your order in the portal.
Delivery schedules and minimum order values are confirmed with your account manager when your wholesale account is approved.
Sign in to the wholesale portal any time, choose quantities from your approved product list, pick a delivery day and location, and submit. Your order is automatically forwarded to our team for confirmation and delivery.
Submit an application from the Wholesale page. Our team will review your business and set you up with an approved product list and login for the ordering portal.
Our wholesale range currently includes frozen bánh mì rolls, house pâté, roast pork, pickled carrot & daikon, and signature sauces. Approved accounts see the full current list and pricing inside the ordering portal.
Reach out and our team will get back to you — whether you're after a quick answer or a deeper conversation about wholesale or franchise.
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